A chatbot has written a reply to a customer. Before it is sent, Jev checks it against the actual policy: did it invent a number, did it promise something, did it even answer the question? Six checks, one call, faster than a human could read the first line.
Unworn items may be returned within 30 days of delivery for a full refund. Worn items are not eligible. Refunds go to the original payment method.
Customer asked: “I bought boots 3 weeks ago and wore them once on a hike. Can I get a refund?”
Style problems go back to the chatbot — a second attempt reliably changes tone. Factual problems go to a person, because a second attempt does not reliably change facts.